Kensington Gardens Rehab & Nursing Center

Darlene Lombardi 3 months ago

My brother is a patient here, I have been calling to see how my brother is doing and they pick up but when they and transfer to the me to nurse or the manager they just let the phone ring or hang up on me. Yesterday I called the non- emergency police department to do a welfare check on him. I live in Texas and he is in Florida. This is so hard on me. They told the cop that they called me but I don’t answer. That’s a big fat lie. My brother is dying with cancer I don’t know how long he has left all I want to do is to talk to him. Why is that hard for them to do. I can’t sleep because I worried about him. How can people be so heartless. I went to see him two months ago. . I can’t come back out.

pauline Shields 4 months ago

It's a very nice facility. The staff are friendly and helpful. I enjoy visiting my Loved one especially since they are happy there. Thank you

Cynthia Roy 4 months ago

this place is so corrupt and threatens my daughter while she's there that if they don't get her grandma's account info that their calling APS.How very unprofessional that they want to attack her while she's on a visit with her grandma. They show no documentation or proof of what's supposedly owed. They go after younger and more naive people that don't know that every communication should be in writing. I've contacted the obudsman cause this just seems very unethical

J R 6 months ago

I am grateful for the care and compassion some of the nurses showed my father at this establishment, but the way this place is ran is a disgrace. My father recently passed away and when I get there to collect his possessions I am presented with boxes filled with another man's clothes. Two shirts were my father's. I did not get any of his new art supplies, his portable oxygen machine, none of the food recently bought for him. Just boxes filled with another man's clothes. Lucky his phones were in there. Sadly they had been "lost" for the final month of his life and it really limited the amount I was able to get a hold of him as I lived out of state and his room phone was unplugged until a very compassionate nurse plugged it in and called me personally so I could speak to my father. Any other person I spoke to there just said they would look for his phones but never found them. He was constantly losing clothes and items during his time here, Which I find insane to happen to a man that is for all intents and purposes bedridden. At times management were responsive, but overall good luck getting a hold of anyone as all their mailboxes were full.

Ann Reeder 8 months ago

This facility has been wonderful. My brother was moved here from California in poor health. The nurses and administrators have worked hard to improve both his physical and mental health. When there are issues, they are quick to take corrective action and to communicate back in next steps.

Solar 8 months ago

I want to preface this review by saying that I am grateful for the assistance this nursing home provided for my mom so that she could go home. However, that's the only positive thing that I'll say about this place. Everything looks run down and outdated in the rooms, and one example I can give is that some dressers have visible holes in the drawers, thus making it impossible to use them normally. Some staff can be extremely rude/uncaring when it comes to taking care of your loved ones and an example I have is that when I visited my mom, one of the nurses made a visibly disgusted face before assisting my mom in the bathroom. This specific nurse also made my mom feel humiliated when she used a can of air freshener and sprayed it all around my mom and her room. When my mom's bed was made, little effort was given to make it presentable and the nurse that was taking care of my mom's bed laid only a sheet and an underpad down, which I wasn't pleased with. In addition to that, it takes at least two to three to even four tries to get what my mom was requesting (for example, another pillow to lay her head on) and even then you'd still have to wait. Now, I understand that the nurses are tak

destiny mark 8 months ago

We’ve had a really positive experience with this nursing home. The staff is kind and caring, and I especially want to give a shoutout to Kennedy, one of the nurses. She truly goes out of her way to make sure needs are met and keeps communication clear and consistent. It makes such a difference knowing someone genuinely cares. We’re very thankful for her compassion and the great care she provides

Katherine Mack 11 months ago

I love the attention to detail and how they welcome you as family. The nurses are professional and courteous and take their time with you as a patient. Shout out to the Nursing Director who took her time and her patience explaining the treatment details.